Return Policy

This Return Policy outlines the terms and conditions for returns, refunds, and cancellations of our gift wrapping services.

Return Period

Due to the custom nature of our gift wrapping services, returns are generally not applicable once the service has been completed. However, if you are not satisfied with the completed work, you must contact us within 48 hours of receiving the wrapped items to discuss potential resolution options.

Return Conditions

If a return or refund is approved, the following conditions apply:

• The wrapped items must be returned in their original condition
• Any damage to the wrapping must be documented with photographs
• The return request must be made within the specified time period
• Original packaging materials should be preserved when possible

Return Shipping Costs

If a return is approved due to our error or a defect in our service, we will cover the return shipping costs. If the return is requested for reasons other than our error, the customer is responsible for return shipping costs. We will provide a prepaid return label when applicable.

Return Process

To initiate a return or request a refund:

1. Contact us within 48 hours of receiving the wrapped items
2. Provide your order number and a detailed description of the issue
3. Include photographs if there is visible damage or quality concerns
4. Wait for our response and approval of the return request
5. If approved, follow the return instructions provided by our team
6. Once we receive and inspect the returned items, we will process your refund

Non-Returnable Items

The following items and situations are not eligible for return or refund:

• Services that have been completed and accepted by the customer
• Custom or personalized wrapping that was created according to specific customer requests
• Items that have been damaged by the customer after delivery
• Returns requested more than 48 hours after delivery
• Services that were provided free of charge or as part of a promotional offer

General Legal Requirements

This return policy complies with applicable consumer protection laws. Customers have the right to cancel orders and receive refunds in accordance with local regulations. If you are located in a jurisdiction that provides additional consumer rights, those rights are preserved and not limited by this policy.

Cancellation Policy

You may cancel your order before the wrapping service begins:

• Before service begins: Full refund will be provided if cancellation is made before we start working on your order
• After service begins: Partial refund may be available depending on the amount of work completed
• Same-day cancellations: Cancellations made on the same day as scheduled service may be subject to a cancellation fee of up to 25% of the service cost

To cancel an order, contact us by phone or email as soon as possible. We will confirm the cancellation and process any applicable refund within 5-7 business days.

Refund Procedure

If your return or cancellation is approved:

• Refunds will be processed to the original payment method used for the purchase
• Processing time is typically 5-7 business days after we receive the returned items or approve the cancellation
• You will receive an email confirmation once the refund has been processed
• If you paid by credit card, the refund will appear on your statement within 1-2 billing cycles

Please note that refund processing times may vary depending on your payment method and financial institution.

Contact Information

For questions about returns, refunds, or cancellations, please contact us: